Refund Policy

1. Subscriptions

Paid plans are billed in advance, monthly or yearly as you choose, with VAT included where it applies. You can cancel at any time from your dashboard. Cancelling stops future renewals; you keep your plan until the end of the period you have paid for. We do not give pro-rata refunds for part-used months or years, except as set out below or where the law requires.

2. Your first payment

If you are not happy with a new paid plan, email customercare@fitchtechnologies.com within 7 days of your first payment for that plan and we will refund it in full, and move your account to the Free plan. This applies to monthly and yearly billing alike, so a first yearly payment is refunded in full too. It applies once per account.

3. Free trials

Free trials, including the Free plan's trial of dynamic codes, never need a card, and nothing is charged when a trial ends.

4. Credits

Credits are bought once, pay for one-off work such as processing import rows beyond your plan's limit, and do not expire while your account is open. Unused credits can be refunded within 7 days of purchase; used credits cannot. Credits have no cash value and cannot be transferred.

5. Problems on our side

If the Service is unavailable for a significant time because of a problem on our side, or we remove a paid feature you rely on, contact us and we will offer a fair refund or credit for the affected period.

6. When we do not refund

We do not refund amounts for accounts suspended or closed for breaking our Terms of Service or Acceptable Use Policy, unless an appeal succeeds.

7. How refunds are paid

To ask for a refund, email customercare@fitchtechnologies.com from the address on your account.

Refunds go back to the original payment method through Stripe, including the VAT charged, usually within 5 to 10 business days of approval. Your bank may take longer to show them.