Built for the way hospitality works here
From single-site restaurants to hotel groups running six outlets under one roof. GuestOS is configured around your operation, not the other way round.
Your guest data is scattered across five systems and none of them talk
The booking sits in one platform. The spend sits in the POS. The birthday sits in a notebook behind the host stand. The WhatsApp thread sits on a manager’s personal phone. When that manager leaves, the relationship leaves with them.
Meanwhile you’re paying commission to third-party booking portals for guests who were already yours.
You don’t own the relationship
Aggregators hold the guest data and charge you to reach the people who already walked through your door.
Repeat business is accidental
Regulars come back because they like you, not because anything in your operation is designed to bring them back.
Marketing goes unread
Email open rates in F&B sit in the teens. In this market, your guests live on WhatsApp, and you’re not there.
Every guest, every outlet, one profile
Capture guests at the point of booking, at the table, or by QR at the till. GuestOS unifies visit history, spend, outlet preference, allergies, occasion dates and communication consent into a single profile your whole team can see, across every restaurant, bar and lounge in the property.
No more duplicate records. No more “which system was that in?”
Explore the CRM →
Reservations that feed your CRM instead of a portal’s
Take bookings from your own website, your Instagram bio, a QR code on the table or a WhatsApp link, commission-free. Every reservation writes straight into the guest record, so the second booking is smarter than the first.
Availability rules, service periods, table capacity and per-outlet opening hours are all configurable, including late-night service.
Explore reservations →
A loyalty programme that works across all your outlets
Guests earn points at breakfast and spend them at the rooftop bar. One QR scan to earn, one to redeem. No app download, no plastic card, no staff training beyond thirty seconds.
Set your own earn rates, tiers, welcome bonuses, birthday rewards and voucher campaigns. Watch the ledger in real time and know exactly what your liability is.
Explore loyalty →
WhatsApp campaigns and automations, built in
Official WhatsApp Business API, not a grey-market workaround. Send booking confirmations, reminders that cut no-shows, points-balance nudges, birthday vouchers and quiet-Tuesday offers, triggered automatically off guest behaviour.
Segment by spend, outlet, visit recency or tier. Send in English or Arabic. Measure what came back through the door.
Explore marketing automation →
Reporting your GM will actually open
Covers by outlet and daypart. New vs. returning guest split. Points issued vs. redeemed. Campaign-attributed bookings. Top guests by lifetime value. Exportable, and available per-outlet or across the whole group.
Explore reporting →
Off-the-shelf platforms make you fit their model. We build around yours.
GuestOS isn’t a rigid SaaS product with a UAE reseller. It’s our platform, built by our team in Dubai, and we configure it to your outlets, your service periods, your tier structure and your brand. Need a field that doesn’t exist? A rule your group operates by? An integration with the PMS or POS you’re already locked into? That’s a scoping conversation, not a “submit a feature request” form.
One platform, several kinds of operator
Live in 48 hours. Four steps.
We map your outlets, service periods, guest journey and existing systems. One session, 90 minutes.
We set up outlets, booking rules, earn rates, tiers and branding. You review before anything goes live.
Staff console walkthrough, QR collateral, WhatsApp templates approved and live. Under two hours of staff time.
Monthly review of covers, redemption and campaign performance. We tune it with you.
Straightforward pricing. No commission per cover.
Every plan includes onboarding, staff training, hosting and support. Annual billing available at two months free.
Not sure which tier fits? Send us your outlet list and cover volumes. We’ll tell you honestly, including if the answer is Essentials.
Featured Insights
Frequently asked questions
Do we need to replace our POS or PMS?
Is the WhatsApp integration official?
Do guests need to download an app?
Who owns the guest data?
Is it compliant with UAE data regulations?
Can it handle multiple restaurants in one hotel?
How long does implementation take?
What if we need something the platform doesn’t do?
Twenty minutes. No slides.
We’ll show you the platform running live on a real hotel F&B operation, then tell you plainly whether it fits yours.